We love our tenants! We’ve created a list of common FAQs below for your convenience. If you don’t see what you’re looking for here, contact us at firstname.lastname@example.org
What day is my rent due?
Monthly rent is due on the first of every month.
How can I pay my rent?
Our tenants are able to utilize our online payment system to pay their monthly rent. Rent can also be paid by mailing or dropping off a check to our office at 4443 Central Ave, San Diego, CA 92116.
Help! I have an emergency, what should I do?
In the event of an emergency, you should contact your property manager immediately or send an emergency request email to email@example.com
What is considered an emergency?
An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. If an emergency request is submitted and determined to be a non-emergency maintenance issue, tenants will be directed to submit a standard non-emergency maintenance request.
How can I submit a non-emergency maintenance request?
Maintenance requests can be submitted any time via the maintenance request portal on our website (above).
How should I handle issues with my neighbors?
We always suggest making an attempt to calmly discuss any issues that may arise, directly with your neighbors. If the undesirable behavior persists, or you just don't feel comfortable having the conversation, please contact your property manager directly, or send us an email at firstname.lastname@example.org. If you feel like there is a disturbance that requires the intervention of law enforcement, please feel free to contact your local law enforcement agency immediately.